Refunds

All requests for refunds must be sent to the International Student Program Division via email at: isp@hcdsb.org

Full Refund

A full Tuition/Insurance refund will be offered to students who do not receive their study permit from Immigration Refugees and Citizenship Canada (IRCC).

To obtain a full tuition/insurance refund, submit the following documents within 30 calendar days of the issue date of the original refusal letter from IRCC:

  1. The original letter of refusal received from IRCC; and
  2. A completed and signed refund request form from the parent/guardian, agent or custodian, adult student (18 years of age or older).

Important Information

  • No refund will be issued if any of the above is not received by the International Student Program within 30 days from the issue date of the original refusal letter from IRCC.
  • No refund will be issued if the student did not receive a study permit due to missing documents or incomplete paperwork.

No Refund 

No refund will be offered to students who:

  1. Withdraw for any reason during the school year.
  2. Withdraw for any reason after the HCDSB Official Letter of Acceptance (OLOA) is issued.
  3. New students with changes to immigration status; if the student and/or parent changes immigration status after tuition is paid and the Official Letter of Acceptance (OLOA) is issued.
  4. Returning students with changes to immigration status; if ISP is notified of a change in the student and/or parent immigration status after July 31 of each year.
  5. Provide false or fraudulent information, including false medical information or non-disclosure of medical conditions or prescribed medications, in the Student Application Form.
  6. Did not receive a study permit due to missing documents or incomplete paperwork.
  7. Are found in violation of school regulations, breach of law or policy as determined by the Government of Canada, the Police, HCDSB, and/or the International Student Program.
  8. Do not follow the expectations outlined in the Student Participation Agreement and have been directed to withdraw from school.

Important Refund Information

  • An administration fee of $700.00 CAD shall be applied to each refund request. Exceptions may be granted at the discretion of the HCDSB.
  • Refunds will only be issued to the parent(s), custodian, or agency.
  • Refunds will be provided to the account from where funds originate.
  • Overseas refunds are subject to the exchange rates of HCDSB’s payment service.
  • The refund procedure is subject to change at the discretion of the HCDSB and may differ in future years that your child is enrolled in the program.
  • The HCDSB shall not be held liable for losses or expenses resulting from the Board being unable to provide education owing due to labour disputes or other causes beyond its control.

Please allow up to six weeks for processing.

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